Terms & conditions
Last updated: 10 May 2026.
This is a courtesy translation. The Dutch version of these terms is the legally binding one — if anything reads ambiguous in English, the Dutch version prevails.
1. Definitions
- Studio: Tefi Nail Art, located at Prinsegracht 20, 2512 GA Den Haag, the Netherlands.
- Client: the natural person who books an appointment with the Studio.
- Treatment: any service delivered by the Studio — manicure, BIAB, builder gel, gel polish, nail art, repair or a combination of these.
2. Applicability
These terms apply to every appointment you make with Tefi Nail Art, online or by phone. By confirming an appointment you agree to these terms.
3. Booking and confirmation
- You can book through the website, by phone, WhatsApp or email.
- An appointment is only final once the Studio confirms it in writing (by email or WhatsApp).
- The Studio reserves the right to refuse or reschedule appointments without giving reasons.
4. Cancellation and rescheduling
- You can cancel or reschedule free of charge up to 24 hours before the appointment.
- Cancellations within 24 hours will be charged at 50% of the treatment fee.
- No-show (failing to arrive without notice) will be charged at 100% of the treatment fee.
- Cancel or reschedule preferably by WhatsApp (+31 6 38 92 84 28) or email (tefi@tefinails.nl).
5. Late arrival
If you arrive more than 15 minutes late the Studio reserves the right to shorten or reschedule your treatment, since later appointments would otherwise be affected. The full price remains payable in that case.
6. Pricing and payment
- Prices on the website are in euros, including 21% VAT.
- The price displayed at the time of booking applies to the appointment.
- Add-ons (nail art, french, charms, repair from another salon) are charged on top of the base price and discussed beforehand.
- Payment is due immediately after the treatment — cash, card or via Tikkie/iDEAL.
7. Health and allergies
- The Client is responsible for disclosing allergies, skin conditions, pregnancy or medication that could affect the treatment.
- The Studio may decline a treatment if there are medical reasons that make it inadvisable.
- If you're unsure, send me a WhatsApp or email beforehand and I'll think along.
8. 72-hour repair guarantee
- If a nail breaks or product lifts within 72 hours of the treatment without an external cause (such as knocking, scratching or improper use of products), the Studio repairs it free of charge.
- Damage from external causes is not covered.
- Request a repair appointment by email or WhatsApp within 72 hours of the original appointment.
9. Liability
- The Studio works carefully and with approved products, but the body's reaction to materials used cannot always be foreseen.
- The Studio is not liable for damage to clothing, jewellery or personal belongings during the treatment.
- The Studio's liability is always limited to no more than the price of the treatment that caused the damage.
10. Photos and social media
- I only post photos of treatments on social media (Instagram) with explicit consent from the Client.
- You can withdraw this consent at any time by emailing tefi@tefinails.nl.
- Photos are used only for portfolio and promotion — never for any other purpose.
11. Complaints
Have a complaint? Best to mention it right after the treatment — most issues can be solved on the spot. If we can't resolve it together, you can submit a formal complaint by email at tefi@tefinails.nl. I respond within 14 days.
12. Applicable law
These terms are governed exclusively by Dutch law. Disputes that cannot be resolved between us will be submitted to the competent court in the Den Haag district.
13. Changes
The Studio may update these terms — for instance when adopting a new booking or payment tool. The current version always lives on this page. For appointments already confirmed, the version that was in effect at the time of booking applies.